ADM

An agency debit memo (ADM) policy is a set of guidelines and procedures used by travel agencies and airlines to handle disputes and issues related to ticket refunds, exchanges, and other adjustments. The policy outlines the procedures for issuing ADMs, which are used to correct errors or discrepancies in ticketing, and for resolving disputes between the agency and the airline. The policy may also include information on how to handle refunds and exchanges, as well as guidelines for handling customer complaints and resolving disputes. The ADM policy is typically established by the agency or airline and is designed to ensure a fair and efficient process for handling disputes and making adjustments to tickets.

That is a common practice among Online Travel Agencies (OTA) like Bahaza.com to charge a service fee for handling Agency Debit Memos (ADMs) raised by airlines or vendors. The service fee is typically a small amount, such as $3 - 5 or equivalent, and is used to cover the administrative costs associated with resolving the issue and issuing the refund or adjustment, as the OTA is responsible for handling the dispute and issuing the refund or adjustment. Charging the ADM & service fee directly to the ticket issuing agency or client through their payment method is a convenient and efficient way to handle ADMs.

Agency Debit Memos (ADMs) can be raised by airlines or vendors at any point from after a ticket is Booked until the end of the airline's audit period. The audit period is typically a set period of time after the completion of the flight, during which the airline reviews the tickets and any other associated documentation to ensure that all fares and fees have been properly applied. If the airline finds any errors or discrepancies during this review process, they may issue an ADM to the issuing agency or OTA to correct the mistake and adjust the fare or fees.

It's important to note that ADMs can be raised for a variety of reasons, such as fare changes, errors in ticketing, or discrepancies in passenger information. And it could be related to the ticket fare, taxes, fees, and surcharges. The OTA should have a clear ADM policy in place to ensure that they can efficiently and effectively handle ADMs as they arise and minimize the impact on the agency or client.

Airlines/Vendor Fee + 5 USD (or equivalent) B2C/D2C Customers

Airlines/Vendor Fee + 3 USD (or equivalent) Agency/Corporate Customers